How to cancel your EmbroideryTrace membership

Stop your next renewal from the Billing page in your account. Complete every confirmation step to finish cancelling.

Cancel anytimeStop your next renewal.

Keep paid accessUntil your current billing period ends.

Refund reviewRequest review within 30 days.

Cancel on the web

For memberships purchased at app.embroiderytrace.com, use your EmbroideryTrace account:

Sign in to EmbroideryTrace with the email used to subscribe.
Open Billing from the sidebar or account menu.
Find your EmbroideryTrace membership and select Cancel Membership.
Follow the cancellation prompts and complete the final confirmation. Any discount or pause offer is optional.
Return to Billing and check for the Canceling status and your Access until date.

Your paid membership stays available until the displayed end date. Closing the cancellation dialog before confirming may leave your membership active.

Cancelling and refunds

Cancelling stops renewal; it does not automatically refund your most recent payment. Eligible web charges can be reviewed when requested within 30 days of the charge.

A full subscription refund ends the related membership and access immediately.

Read the refund policy and request a review →

Frequently asked questions

Will I be charged again after I cancel?

Once cancellation is confirmed, your membership will not renew. Check Billing for your end date and cancellation status.

How do I cancel my free trial?

Follow the same cancellation steps before your five-day trial ends to avoid the first subscription charge.

What happens when my paid access ends?

Your account switches to the free plan. You can use the embroidery editor and preview stitch files; exporting embroidery files requires a membership.

I can't find my membership.

Check that you are signed in with the email used to subscribe. If Billing does not show the membership you expect, email support@embroiderytrace.com from your account email.

Can support help me cancel?

Email us from the address on your account. We will identify the membership and confirm the requested change before making it.

I cancelled but was still charged. What should I do?

Email support with your account email, the charge date, and any cancellation confirmation. We will check the membership and review the charge under the refund policy.

Still stuck?

Email support from the address used on your account so we can find the correct membership.

Email support